1. Should the need
arise, what it is the grievance
procedure?
2. What is the order
cancellation policy?
3. How late can I register
for a seminar?
4. What about lunch and
parking?
5. What should I wear?
6. I need special accommodations.
What should I do?
7. What are your payment
methods?
8. What if I can't attend,
but want to send someone else
in my place?
9. Will I receive course
materials?
10. I never received
my certificate. What should I
do?
1.
Should the need arise, what it
is the grievance procedure?
Cambridge Educational Alliance
GRIEVANCE PROCEDURE
Cambridge Educational Alliance,
LLC is fully committed to conducting
all activities in strict conformance
with the American Psychological
Association's Ethical Principles
of Psychologists. Cambridge
Educational Alliance will comply
with all legal and ethical
responsibilities to be non-discriminatory
in promotional activities,
program content and in the
treatment of program participants.
The monitoring and assessment
of compliance with these standards
will be the responsibility
of the Program Administrator
in consultation with the members
of the continuing education
committee.
While Cambridge Educational
Alliance goes to great lengths
to assure fair treatment for
all participants and attempts
to anticipate problems, there
will be occasional issues which
come to the attention of the
seminar staff which require
intervention and/or action
on the part of the seminar
staff or the Program Administrator.
This procedural description
serves as a guideline for handling
such grievances.
When a participant, either
orally or in written format,
files a grievance and expects
action on the complaint, the
following actions will be taken.
1. If the grievance concerns
a speaker, the content presented
by the speaker, or the style
of presentation, the individual
filing the grievance will be
asked to put his/her comments
in written format. The Program
Administrator will then pass
on the comments to the speaker,
assuring the confidentiality
of the grieved individual.
2. If the grievance concerns
a workshop offering, its content,
level of presentation, or the
facilities in which the workshop
was offered, the Program Administrator
will mediate and will be the
final arbitrator. If the participant
requests action, the Program
Administrator will:
a. Attempt to move the participant
to another workshop or
b. Provide a credit for a subsequent
year's workshop or
c. Provide a partial or full
refund of the workshop fee.
Actions 2b and 2c will require
a written note, documenting
the grievance, for record keeping
purposes. The note need not
be signed by the grieved individual.
3. If the grievance concerns
a Cambridge Educational Alliance
CE program, in a specific regard,
the Program Administrator will
attempt to arbitrate.
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2. What is the order cancellation
policy?
Refund requests must be made
in writing via fax or mail.
A full refund, less a $50 service
charge, will be made for requests
received or postmarked at least
10 business days prior to the
seminar. No refunds will be
made thereafter. However, as
a courtesy, we will allow application
of payment toward a future
CEA seminar within one year
from the date of cancellation.
Please note that if a person does not attend and does not contact us to cancel
as described above, they are responsible for the entire payment.
Substitute registrants are welcome and may be named at any time. Refunds will
not be made because of adverse weather conditions.
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3. How late can I register
for a seminar?
While pre-registration is
encouraged to guarantee a seat,
you may register at the door
if space is available. If you
have not pre-registered, please
contact CEA the day before
the seminar to confirm there
have been no changes.
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4. What about lunch and parking?
Unless otherwise noted, lunch
and parking are on your own.
We select seminar locations
that have eating establishments
within the facility or nearby
for your convenience.
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Casual attire is appropriate
and a light jacket or sweater
is recommended for your comfort.
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6. I need special accommodations.
What should I do?
All of our seminars are held
in facilities that are handicap
accessible. If you have other
needs, please contact us two
weeks prior to the seminar
date.
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7. What are your payment methods?
We accept American Express,
Discover, MasterCard, or VISA.
We can also accept personal
or
business
checks and money orders.
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8. What if I can't attend,
but want to send someone else
in my place?
We can make substitutions
at any time. Just contact us
and we will make the change.
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9. Will I receive course materials?
Yes, you will receive course
material at the beginning of
the seminar. These materials
are prepared specifically for
each seminar by the speakers.
We hope that they will serve
as a valuable reference back
at the office or to share with
your colleagues.
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10. I never received my certificate.
What should I do?
Certificates are provided
to you at the end of each seminar.
If for some reason you did
not received a certificate,
please contact us and one will
be mailed to you.
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